When you hand a site over, the client usually wants to fix the odd word themselves and tell you what to change without a long email. Invite them to the site and both happen inside the builder. They sign in with their own account, change content only, and you stay in charge of the design, the settings and what goes live.
Before you invite
- The site has to be live. Invites work for a site on its own hosting, or a site you have published on Pro or Ultra. On a Free plan without hosting the invite form says “Publish this site on Pro or Ultra (or give it hosting) to invite your client.”
- Up to 3 clients per site. Remove one to invite another: “A site can have up to 3 clients. Remove one to invite another.”
- Clients cost nothing. They use your plan, so there is nothing for them to buy and nothing extra on your bill.
Invite a client
- Open the site in the builder and click Invite a client, the person icon at the top right, next to Publish.
- Type your client's email address.
- Decide Can publish. Off means they ask and you publish. On means their changes go live when they publish. You can change it later.
- Choose Invite.
Your client gets an email titled “[Your name] invited you to edit [site]” with a picture of the site and a Start editing button. The same form is in Settings, under Clients, where Manage clients in the invite panel takes you.
What your client sees
They click Start editing, sign in or create an account with their own email, and land in a stripped-down editor. The site appears under Shared with you on their builder home page.
- Words: double-click any text and type.
- Photos: click a photo to replace it, and set an image's alt text or whether a link opens in a new tab.
- Posts and lists: on a site with a CMS, CMS at the top opens their items. They can add and edit items, but not change what a collection is made of. See CMS.
- Comments: a Leave a comment shortcut, described below.
- History: every version of the site, so they can see what changed.
There is no chat, no code, no sections, no style panel and no settings for a client. Their changes save as you go and stay a draft until they are published.
Who publishes
- Can publish off (the default). The client's button reads Request publish. You get an email, “[Client] made changes to [site]”, and a notification in the builder. Review it in History, then press Publish yourself. The client sees Sent to [your name], and can click it to ask again. The request clears the next time the site is published.
- Can publish on. The button reads Publish and “Your changes are live.” appears when it is done. You get an email, “[Client] published [site]”, and every change is in History if you want to go back. See Versions, undo and restore.
Manage your clients
Open Settings and then Clients. Under People who can edit you see each client with when they joined, or “Invited … hasn't opened it yet”.
- Resend sends the invite email again to someone who has not opened it.
- Can publish turns publishing on or off for that person, and takes effect at once.
- Remove ends their access at once. They cannot open the site any more.
To bring back someone you removed, invite them again. They get a new link, and the old one stays dead.
If an invite does not work
- “That's your own address.” You cannot invite yourself. Use your client's email.
- “This invite has expired.” It was removed or replaced by a newer one. Send a new invite.
- “This invite was already used.” An invite works for one account. Someone else accepted it, so remove the entry and invite your client with their own address.
Comments work for you and for your clients alike. Press C for the Comment tool, or use the comment button under the page, and click anywhere on the preview. Type your note and send it.
- Pinned to the element. A comment is attached to the thing you clicked, not to a spot on the screen, so it stays with it when the layout changes.
- Threads. Reply, add images, react, and copy a link to any single comment.
- Resolve. Mark a comment as done. It moves from Open to Resolved in the list, and Reopen brings it back.
- Find them. The list shows every comment on the site, and This page narrows it to the page you are on.
- Fix with AI. You, not your client, get a Fix with AI button on a comment that sends it to the agent as a request. See Edit by chat.
Nobody has to watch the editor. New comments reach people by email, grouped: after the comments stop for about five minutes you get one email with everything new, not one per pin. A comment you have already read in the editor is not emailed.
Not sure which emails to expect? See Emails and troubleshooting.
