How do I contact support? | FAQ

Contents

Chat with us from inside the BYQ app: open Support chat under Help in the sidebar. In the Website Builder, open the lifebuoy menu in the header and choose Chat with support.

You can also email hi@byq.studio. Ultra plans include priority support. Many answers are already in the help center.

FAQ Topics

Accounts & Billing

Everything about subscriptions, payments, credits and managing your BYQ account, in one place.

About BYQ

Learn who we are, how BYQ Supply works, and what stands behind every product we make and ship.

Pro Plan

What the Pro plan includes, what it costs and how it compares to Ultra, so you can pick the right one.

Ultra Plan & Template Credits

All questions about credits, rollover, unlocking templates and how the Ultra plan works day to day.

AI Tokens

What AI tokens are, what they pay for and how to get more when you run low, all in one place.

Sections

Common questions about pasting, cleaning classes, animations and mixing collections in your projects.

Templates

Learn how BYQ templates work, how to edit them, and how to customize pages and CMS safely.

MCP

Everything about connecting to BYQ MCP and how to use it inside your own AI agent or coding tool.

Website Builder

Building a site with BYQ's assistant, by hand or with your own AI tool: costs, publishing and limits.

Design Systems

Where to find Design Systems and how to use them, so your AI or code base follows one consistent style.

Code Converter

Tips and tricks for using our HTML to Webflow and Figma code converter, from first paste to clean layers.

Technical Issues & Troubleshooting

Fix problems with templates, animations, icons, backups, publishing and more, step by step.

Licensing & Usage Rights

Understand what you can and cannot do with BYQ templates, sections and wireframes in client work.

Wireframes

Answers about using Wireframes, variables, responsiveness and working inside the style guide.

Community

The community feed, badges, ideas and votes, and how your public profile works across BYQ.

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Plans & Pricing

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